Welcome to New York Residential Snow Removal

Your Subscription Is Confirmed!

Thank you for choosing New York Residential Snow Removal (NYRSR).

Your Property
Care Starts Here

We’re excited to welcome you to the NYRSR family. Whether you’ve enrolled in our 365 All-Weather Care Subscription, seasonal snow removal services, landscaping, or another property maintenance program, you’ve chosen a team committed to protecting and enhancing your property throughout the year.

Our goal is to deliver dependable, professional, and timely service in every season. Please take a few moments to review the important information below so you know exactly what to expect as we begin serving your property.

What Happens Next

Your account is now being processed.

Our Operations Team will begin onboarding your property into our dispatch system.

Please allow 48–72 hours for onboarding to be completed.

During this time, we will:

  • Verify your property information.
  • Confirm your service location.
  • Add your property to our dispatch routes.
  • Prepare your account for automatic storm and service response

Please note: Service cannot begin until your onboarding process has been completed.

Service Expectations

Our commitment is simple:

To service every subscribed property as quickly, professionally, and safely as possible.

Under normal winter storm conditions, NYRSR endeavors to service subscribed properties within four (4) hours after snowfall reaches your selected service trigger.

During Major Winter Storms

While we strive to maintain our response standards, severe weather events can impact operations.

During blizzards, heavy snowfalls, ice storms, or other extreme winter weather:

  • Road conditions may become hazardous or impassable.
  • Municipal snowplowing operations may temporarily restrict access.
  • Heavy snowfall may require multiple service passes.
  • Equipment failures or emergency conditions may occur.

If We Haven’t Arrived Yet…

Please don’t worry—we’re still on the way.

Our crews continue operating throughout the duration of the storm and will continue servicing subscribed properties as conditions safely allow.

Your patience during extreme weather is greatly appreciated.

Before We Arrive

To help us provide the best possible service, we recommend that you:

  • Move vehicles whenever possible.
  • Remove personal belongings from sidewalks and driveways.
  • Unlock gates if access is required.
  • Notify us of any special access instructions before a storm.

These simple steps help our crews work more efficiently and safely.

Need Immediate Assistance?

If you believe your property was unintentionally missed during a qualifying snowfall event, please contact us immediately.

Emergency Email: emergency24@nyrsr.com

Our Operations Team actively monitors this email during winter weather events. A member of our team will review your request and contact you as soon as possible.

To help us assist you quickly, please include:

  • Your name
  • Property address
  • Phone number
  • Photos (if available)
  • A brief description of the issue

Frequently Asked Questions

Your subscription enters our onboarding process immediately after purchase.
Please allow 48–72 hours for onboarding before your property becomes active within our dispatch system.

Under normal operating conditions, NYRSR endeavors to service properties within approximately 4 hours after snowfall reaches your selected service trigger.
During severe weather events, response times may be extended due to storm conditions.

If you believe your property has been missed during a qualifying snowfall event,
email: emergency24@nyrsr.com
Our Operations Team will investigate your request and contact you.

No.
Your subscription includes automatic dispatch whenever snowfall reaches your selected service trigger.
No phone calls or scheduling are necessary.

NYRSR performs snow removal services upon the abatement of the snowfall event. Unless otherwise specified in your service agreement, crews are dispatched after the storm has concluded to provide a complete and efficient service.

Need More Information?

For answers to additional questions regarding your subscription, service triggers, billing, de-icing, response procedures, and more, please visit our Frequently Asked Questions (FAQ) page.

Visit our FAQ page for more information: https://nyrsr.com/faq

You’ll find additional information about:

  • Service triggers
  • Response times
  • Winter storm procedures
  • Billing and subscriptions
  • De-icing services
  • Service areas
  • Preparing your property before a storm
  • Seasonal policies
  • And much more

If your question isn’t answered there, we’re happy to help.

Email: emergency24@nyrsr.com

Thank You

Thank you for choosing New York Residential Snow Removal (NYRSR).

We appreciate the trust you’ve placed in us to care for your property throughout the winter season.

Our mission is simple:

To deliver dependable, professional, and reliable snow and ice management so you can enjoy peace of mind while we take care of the weather.

We look forward to serving you this season.

Welcome to the NYRSR family! ❄️