FAQ

No, for seasonal clients, scheduling appointments is not required. We have you on our schedule, and we begin servicing our properties when there is 3 inches of snowfall.

Our refund policy is as follows: You can receive a full refund within 7 days (March 21st – October 31st). However, there are no refunds available from November 1st – March 20th for any of the services NYRSR offers, including seasonal or per-event packages.

A 48 – 72 window is required for on-boarding. There is also no guaranteed service on the day-of storms.

We come out to a property once. We aim to wait for significant snow accumulation before servicing, and we also monitor for icing to act proactively. We won’t come out before the snow reaches 3 inches unless it’s for a custom 1-inch trigger custom quote.

No, clients do not need to be present during our service.

Driveways are not included in seasonal packages, but they can be added for an additional cost.

No, we do not prorate contracts initiated after the season has started. Our rates are based on average seasonal snowfall, not the number of days.

Payment is due 5 days following the service agreement, in advance. We accept Visa, MasterCard, American Express, and PayPal. Certified checks are allowed for commercial payments above $5000.00.

We cannot sign contracts from second parties. If specific requirements are needed for your scope, please discuss with your dispatch manager.

Per-event packages offer an alternative to signing up for a full seasonal service contract for properties over 10,000 square feet. These prepaid service events are sold in packs of three and function the same way as our regular services, with snow removal triggered at the standard 3-inch threshold.
Per-event packages are re-invoiced upon the completion of services and expire at the end of each season. For more information, please speak with your sales agent.

Per-events are invoiced upon the completion of the second-to-last event. If all pre-ordered events are completed, you won’t receive further service until payment for the next set of per-events is received.

There is no rollover of service events from one season to the next.

Invoices paid beyond the per-event deadline will incur a 5% late fee, and no service will be performed until payment is made. If payment is not received within 10 days, services will be canceled.

A 13% service fee is charged if we arrive for service and find no snow on the property or if it has already been serviced.

Depending on your location relative to our route, it can take anywhere from 1 to 4 hours for us to service you. During severe weather conditions like blizzards or Nor’easters, response times may vary.

Yes, we work with neighbourhood associations to service entire block communities. Estimates are based on site inspections and invoice submission.

We do not technically remove snow from properties. Our focus is on clearing sidewalks abutting your property. Snow removal from the entire property can be arranged for commercial residences upon inquiry.

We do not clear ice, but we aim to arrive before icing occurs. If we find icing on our service route, we will still service the property.

De-icing Pre-Treatment is an optional service designed to help reduce liability for property owners and tenants. This service ensures your property is salted in advance whenever the forecast calls for ice precipitation or freezing conditions below 3 inches of accumulation.

It can be customized and added to your contract for an additional cost. To discuss details or include this coverage, please reach out to your sales@nyrsr.com they’ll provide further information and assist in tailoring the service to best meet your property’s needs.

Yes, we are insured. Feel free to request a certificate of insurance, and we will provide one.

Seasonal contracts are in effect from November 1st – March 20th.

Yes, we offer a 10% discount to block association or multi-unit parcel lot clients with over 10 properties per sign-up.

Yes, we offer a 10% senior discount to individuals over the age of 65 contracting with us.